Frequently Asked Questions

Q: Why does water sometimes look cloudy when first drawn from a tap?
A: The cloudy water is caused by tiny air bubbles in the water similar to the gas bubbles in carbonated soft drinks. After a while, the bubbles rise to the top and are gone. The water then resumes it normal clear appearance.

Q: Is bottled water safer than our city water?
A: Public drinking water is one of the most regulated industries in the US today. The bottled-water industry in the US is less regulated than our public drinking water systems. In fact, the Food and Drug Administration only requires that the bottled water be clear and safe for human consumption. The quality of the finished product is not monitored; the FDA imposes no specific water quality requirements on bottled water. Also, studies have shown that microbes grow in the bottles while on grocers' shelves.

Q: What activity in my home uses the most water?
A: Toilet flushing is by far the largest single use of water in a home. Most toilets use from 5 to 7 gallons of water for each flush. On the average, a dishwasher uses about 50% less water than the amount used when washing and rinsing dishes by hand.

Q: Should I put a brick in my toilet tank to conserve water?
A: Toilet flushing uses a lot of water, but a brick in your toilet tank is not a good idea. A brick tends to crumble and might damage the toilet's mechanism. A plastic jug filled with water works well. However, after any changes, be sure to test the toilet to make sure it's still working properly. Flow restrictors in shower heads and faucets are another good way to conserve water. For more tips on water conservation, please click on "Water Saving Tips."

Q: There is no way my meter was read. I just looked & the box is full of dirt, same as last week. Do you ever read them, or just estimate?
A: Your meter is read every month. Whenever necessary, the reader shovels out just enough dirt to see the register. However, a mole can cover it back over in just a matter of minutes.

Q: If I am not using trash services, why do I have to pay for it each month?
A: According to our Lindale City ordinance, there is a minimum level of service (including garbage collection) charged to residential water accounts, regardless of use or property occupancy.