Know the location of the shut-off valve in your building. If you do not have one, have one installed as soon as possible.
Preparing Outside Your Home
Drain irrigation or water systems.
If snow or ice is forecast, some customers may want to place a visible stick or marker by the water meter.
Remove and store garden hoses.
To wrap pipes that have frozen before even though precautionary measures have been used, electric heat tape should be used.
Wrap outside faucets.
Wrap pipe with dry newspapers, then cover newspapers with plastic (may use plastic garbage bags), and secure with string or wire. Commercially manufactured coverings are also sold at hardware and plumbing stores.
Wrap pipes in crawl spaces, under porches, garages and any pipes that have frozen in the past.
Preparing Inside Your Home
Find the faucet farthest from the main water line and allow it to drip cold water at a very slow rate in order to keep water moving through the pipes.
Open cabinet doors under sinks to give pipes next to outside walls exposure to warm air.
Vacant & Unheated Buildings
Drain pipes by opening all indoor and outdoor faucets and then closing them.
Shut off the valve to each toilet and flush once to drain the tank (but not necessarily the bowl).
Turn off the hot water heater and the main shut-off valve in the building.
Thawing Frozen Pipes
Call a plumber or capable handyman to thaw pipes or to replace broken pipes.
Do not use an open flame or hair dryer.
Thaw as soon as possible.
Wrap the pipe with rags and pour hot water over the rags.