Account Services

Account Services is responsible for the billing and collection of fees and payments for water, sewer and solid waste services. This office also handles:
  • Collection of utility security deposits
  • Connections
  • Customer questions and complaints regarding utility bills and services
  • Disconnections
  • Transfers of services
  • Trouble orders
This department is also responsible for customer service, cashiering and billing. Delinquent accounts procedures for both active and inactive accounts are initiated by this office.

Performance Objectives
  • Deliver service to customers in a timely manner.
  • Prepare and mail correct and concise utility bills to all customers in a timely manner.
  • Process payments and cash receipts and make deposits in a timely manner.